Customer satisfaction is a priority for Victoria Tour. They have a dedicated customer service policy to assist travelers before, during, and after the tour.

Customers can provide feedback or submit complaints via email, hotline, and Victoria Tour ensures a prompt response.

• Victoria Tour often offers special discounts or gift packages for larger groups, such as families, friends, or corporate teams.
• There are dedicated policies for group tours, including arrangements for transportation, tour guides, and additional group services.

• When registering for a tour, customers are generally required to make a deposit to secure their spot.
• The remaining balance must be paid before the departure date as per Victoria Tour's terms. Payment options include bank transfers, cash, or online payment platforms.

• Customers can cancel tours before the departure date, with varying fees depending on the timing of the cancellation. There are clear guidelines on penalty fees if the cancellation happens close to the departure date.
• In case of cancellations due to objective factors (natural disasters, pandemics), Victoria Tour may offer refunds or rescheduling without charging additional fees.

• Victoria Tour regularly runs seasonal promotions, such as discounts for summer tours, holiday specials, or loyalty programs for returning customers.
• Additional discounts may be available for students, seniors, or groups booking specific tours.

All tours organized by Victoria Tour include travel insurance to ensure customers are protected in case of any unforeseen events during the trip.