Privacy Policy

Victoria Tour Company Limited ("Victoria Tour", "we", "us", or "our") provides a mobile application for internal business use (the "App"). The App is intended only for authorized Victoria Tour employees, contractors, and approved business partners. This Privacy Policy explains how information is handled when an authorized user accesses or uses the App.

1. Information We Collect

Depending on the features available to your account and how you use the App, we may process the following categories of information:

• Account and identity information: name, work email address, telephone number, employee or partner identifier, job title, department, role, and login credentials.
• Business and operational information: work assignments, bookings, customer or supplier records, schedules, notes, uploaded documents, approvals, and other information entered or accessed while carrying out authorized work.
• Technical and usage information: device type, operating system and App version, IP address, login time, activity logs, crash information, and diagnostic data used to operate, secure, and improve the App.
• Device permissions: the App may request access to features such as the camera, photo library, notifications, or location only when required by a specific business function. The relevant permission request will be shown on your device, and you can manage permissions in your device settings.

2. How We Use Information

We use information to authenticate authorized users, provide App functions, support internal workflows, maintain business records, communicate operational updates, troubleshoot problems, monitor performance, prevent unauthorized access, protect company and customer information, and comply with legal or contractual obligations.

3. Legal and Business Basis

We process information as necessary for Victoria Tour's legitimate business operations, to perform employment or service agreements, to meet legal obligations, and, where required by applicable law, with the user's consent.

4. How We Share Information

Information is available only to authorized personnel who need it for legitimate business purposes. We may also share information with service providers that support hosting, infrastructure, security, analytics, communications, or technical support, subject to appropriate confidentiality and data-protection obligations. We may disclose information when required by law, regulation, legal process, or to protect the rights, safety, and security of Victoria Tour, our users, customers, or others.

We do not sell personal information and do not use information from the App for third-party advertising.

5. Data Retention

We retain information only for as long as needed for the purposes described in this Policy, including operational, security, accounting, contractual, and legal requirements. Retention periods vary according to the type of record and applicable company policy. Information is deleted, anonymized, or securely archived when it is no longer required.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, alteration, disclosure, or misuse. Users must protect their credentials, use only approved devices and networks where required by company policy, and promptly report suspected security incidents. No system can be guaranteed to be completely secure.

7. International Data Processing

Information may be processed or stored in countries where Victoria Tour or its service providers operate. Where required, we apply appropriate safeguards for transfers of personal information in accordance with applicable law.

8. Your Choices and Rights

Subject to applicable law and company record-retention requirements, you may request access to, correction of, or deletion of your personal information, or raise a concern about its processing. You may manage optional device permissions through your device settings. Some permissions or information are necessary for the App to perform its internal business functions.

9. Account Deactivation

Access to the App is controlled by Victoria Tour. When your employment, contract, partnership, or authorized business need ends, your account may be suspended or deactivated. Business records associated with your work may be retained where required for legitimate operational, contractual, security, or legal purposes.

10. Children's Privacy

The App is a restricted business application and is not directed to children. We do not knowingly permit children to create accounts or use the App.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes to the App, our practices, or applicable requirements. The revised version will be posted on this page with a new effective date. Material changes may also be communicated through the App or an internal company channel.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or the handling of information in the App, contact Victoria Tour through our Contact Us page or through your company administrator or Human Resources representative.